Monthly Archives: May 2017

Targeted Customer Service

Have you ever called a customer service or technical support hot line for cable or satellite TV, internet, computer or software problems? If you have, you will probably recognize at least some of what I describe. One of the more

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Posted in Customer Service, Professional Skills

Conflict Resolution by POLITICS

All of us have been in conflict situations where we were suspicious of certain actions as motivated by “politics.” An interesting take on “politics” is that there has been some research that concluded that politics could be helpful, at times.

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Posted in Conflict Resolution, Professional Skills

MORE Stories = BETTER Presentations

Why are stories so powerful? Neuroscientists have learned significantly more about persuasion through brain scans and data-driven studies. They believe that they know how and why stories are very effective in the art of persuasion. They know what works and

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Posted in Presentation Skills, Professional Skills

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