Conflict Resolution Skills … Your Secret Weapon!

Conflict ResolutionWell, it could be! If you are a team leader, you have probably had the opportunity to receive some leadership training. That training should minimally have consisted of communication skills, ethical and legal skills or performance management training. These are, or should be, the minimum requirement for those who have demonstrated some leadership potential in their organization. Of course the ability to achieve results and reliability are generally accepted as a given.

In most organizations, advancement opportunities are granted on a competitive basis. So, you should consider some ways to make yourself and your brand stand out and become more prominent. Here is your possible secret weapon: The ability to manage and resolve conflicts. Irrespective of your field of expertise or years of experience, conflict is present in every organization, at every level at all times. Therefore, you can set yourself apart by demonstrating your ability to skillfully manage and resolve issues.

Distinguishing Skills

You have already handled larger, multi-function projects and created effective networks. So, your next step is to demonstrate that you can work well with almost anyone. One important function of leadership is to achieve results through others and help them to put forth their best efforts and attitude. The one people skill that is typically avoided and less frequently mastered is conflict management and resolution.

Conflict Management and Resolution

A study on conflict in the workplace found that 85 percent of employees deal with conflict at work. One-third of those said they deal with it a lot. Almost a quarter of all disputes escalate. That’s a high cost to any organization and makes for work settings that are no fun at all.

Here are four (4) strategies that will increase your skills and generate recognition. However, you can read the original article here.

  1. Conflict Resolution Skills Training – There are a number of ways to achieve this training through you own research, attending a workshop or purchasing a book on the subject. Then, you should seek out opportunities to practice what you’ve learned.
  1. Manage your own conflicts as a project –Become known as a person that is willing to empathetically listen to others, is willing to adjust or modify your ideas and include those of others. Conduct yourself in such a way that everyone wants to work with you. Ask for opportunities to lead the team or staff meetings. When conflicts occur, remind yourself to listen carefully and take notes as necessary. Ask for suggestions and mutually acceptable solutions.
  1. Prevent Conflict Escalation –Make every effort to help discussions stay professional and on track. If an argument starts, reduce the tension by saying, “Let’s step back a second and review all the ideas so far.” This will usually halt an argument’s momentum so you can summarize ideas and suggest ways to evaluate them. This may also provide an opportunity to incorporate some aspects of the concerns under dispute.
  1. Share Your Game Plan –You should share and communicate your development plan with your team leader. In the event that your team leader did not recommend this development, it is respectful to share your goals. Be mindful and considerate of the issues that team leader faces. The idea is to become a more accomplished asset to your team leader.

Related Articles:   Conflict Resolution … here’s how!   and   Listening … the internal obstacles!

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James E. McClain is the author of Successful Career Development: A Game Plan, the book upon which some of our training programs are based. He has over 30 years' experience as a corporate HR executive, small business owner with ongoing experience in career development and as a college instructor. His educational background includes a B.S. and Masters degrees Education and Certification in Financial Planning. Our promise is that "you can pay more for training but you can not buy better training." The mission is to deliver the most effective and cost effective training and development programs.

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