Monthly Archives: April 2016

Get yourself in gear… and motivated

In my ongoing research, I revisited an article that was published in Business Insider entitled, 52 Simple Ways to Motivate Yourself.  Motivation is a theoretical construct used to explain behavior. It represents the reasons for people’s actions, desires, and needs.

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Posted in Motivation, Performance Management, Professional Skills

The Great Leader Mindset

Dave Logan is a professor at the University of Southern California and a corporate consultant. He contributed an article to CBS MoneyWatch, entitled Mindset of great leaders.  He offers, in one sentence, how to prove your worth as a leader

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Posted in Leadership, Professional Skills

Phrasing Questions … to get the information you need!

There are several ways to classify questions and this classification will be helpful to anyone who wants to communicate interactively. This article will focus on three types of questions: relevant vs irrelevant questions, direct vs indirect questions and open vs

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Posted in Communication Skills, Professional Skills

Terrible Decision Habits

Jack Zenger and Joseph Folkman used a set of research conclusions to ponder the question; “What causes well-meaning people to make poor decisions?”  They contributed an article to Business Insider entitled, 9 Habits That Lead to Terrible Decisions. In an

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Posted in Decision Making

Customers …some don’t pay on time!

In my articles on customer service, the focus is usually from the front facing person who provides the actual customer service. This article takes a different part of the equation into consideration. For example, you or your team may be

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Posted in Customer Service, Professional Skills

Mind Your Manners … on email!

Dave Johnson contributed an article to CBSMoneyWatch entitled, 9 Keys to Email Etiquette. Email manners is a contemporary skill that must be mastered. Our knowledge and understanding of proper email manners and rules may inadvertently offend personal, business and professional

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Posted in Communication Skills

Feedback … the nuances

Corrective or performance feedback is a frequent practice in the field of education and in learning generally. In business or a professional context it typically involves a team member receiving either formal or informal feedback on his or her team

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Posted in Coaching, Performance Management

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