Don’t Let Your Business Drive You Nuts!

Customer Service is KingMichael Hess, a contributor to CBS MoneyWatch published an article entitled, How to Cope When Business Is Driving You Nuts.

Irrespective of our business or profession, there are times and situations that cause colossal headaches. All of us spend our time putting out fires and trying to keep our customers, clients and suppliers happy. So many of the issues that arise are not fatal but require our immediate and sometimes, prolonged attention.

Michael listed three (3) reminders to himself that helped him to focus and push through the emergency. I agreed with his “self-talk” and will summarize his points below. However if you wish to read the original article, you will find it here.

Here is my take:

  1. Don’t dwell on the cause – It may not be your fault, but it’s your problem.”
  2. Don’t waste time on what you can’t do – You must focus on what you can do. When business hands you sudden challenges, focus on what you can do NOW!
  3. Stay positive – There is “light at the end of the tunnel.” Let’s hope that it is not a train. Of course the bonus is that by getting through the problem, making or keeping our customers happy is more than a one-time bonus.

When we actively and honestly reach out to our customers, explain the situation and ask for their forbearance, they are invariably kind, patient and supportive. And knowing that our customers like and trust us enough to put up with this rare annoyance makes it a heck of a lot easier to stay positive.

Related Articles:   Customer Retention Is King   and   customer service … Be Careful What You Cut!

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James E. McClain is the author of Successful Career Development: A Game Plan, the book upon which some of our training programs are based. He has over 30 years' experience as a corporate HR executive, small business owner with ongoing experience in career development and as a college instructor. His educational background includes a B.S. and Masters degrees Education and Certification in Financial Planning. Our promise is that "you can pay more for training but you can not buy better training." The mission is to deliver the most effective and cost effective training and development programs.

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