Meetings that People Value

Business Process Improvement CourseTeam leaders are often required to conduct meeting to provide information and gather input from their team. The overall objective is to be able to run meeting productively, efficiently and effectively.

If meetings are time efficient, cost effective and worth the effort, they are useful and productive. But, it takes more than good intentions to achieve this desired results. So, the plan is to develop your meeting skills to help you win the “hearts and minds” of your team.

I suggest that a meeting must accomplish three objectives, each of which must be within the context of the participants. In other words, the participants must feel that the meeting matters and that their opinions are valued. Here are the three (3) objectives:

1. Agreed outcomes – what will be done next?
2. Clear commitments – who will do what?
3. Decided deadlines – when will they do it by?

The success of the meeting depends on getting these three things right.

Meaningful Meeting Mechanics
Create and adhere to an agenda. If there are rules for running a meeting, this should be one of them. It’s an absolute must-do. An agenda keeps the meeting focused, on time and active. It needs to specify:

Start and finish times. This creates good pressure; to make it happen and to encourage decision-making.

The overall aim of the meeting. What’s the Big Picture’? Get people prepared to participate.

Clear outcomes to be achieved. Too few meetings specify these. Make yours the rare one that does. Make sure the agenda is sent out far enough in advance for people to plan and prepare.

Start on time. People judge you on this. You may not realize it – they may not even realize it – but they do. Acknowledge latecomers positively. You’re being nice, but you’re drawing attention to them, inviting an explanation. If you are late, do mention it and do apologize – people appreciate that.

Set the tone. The first minute of a meeting sets the mindset of people. Motivate them, but not at the expense of seeming fake. Warmth and welcome are better than trying to be funny, unless you know what you’re doing. This is also the time to ask people to switch off their phones!

Tie up loose ends. Any unfinished business? Deal with it first, then you can focus on the decisions to make today.

Keep to the agenda. People get sidetracked easily, and it’s not their job to fix that, it’s yours. Use a meeting timer to limit discussion on each item on the agenda.

Keep it simple. Technology that fails is a pain if it affects you, but it’s a disaster if affects your meeting. Bottom line? Limit it. In fact, use as little as possible.

Aim for 100% involvement. Whether it’s two people or 200, encourage everyone to engage. They don’t all have to speak – written contributions suit some people. Be careful not to allow the minority who speak most to dominate. They will if you let them.

Have minutes taken. Meeting minutes are essential. Everyone needs a record of agreed actions and r responsibilities. Delegate work tasks like this so you can concentrate on running the meeting.

Agree outcomes. A meeting needs to produce plans. Who will do what, by when? Regulate them to ensure they are SMART (specific, measurable, achievable, relevant and time related). Record them to ensure accountability.

Clarify clarity. Make sure that everyone knows the agreed outcomes. Give people a chance to ask if they’re not sure. Time spent now is time well spent.

Expect the unexpected. Any other business? Allow time for feedback or questions towards the end. It’s easy to push this out. Make every effort not to. Why? Because people think more during meetings than before them. Thoughts occur that could well add value.

Finish on time. Again, your reputation is at stake here. Are those extra minutes worth people’s lost goodwill? Every minute over time is noticed and noted.

If you are unable to achieve all of the aforementioned objectives, think of it as a process. It requires practice as with any other professional skill development. This step will help you to move further along the development continuum.

Related Articles: Productive Meetings … 5 Keys!  and   Wrecking Meetings … 5 ways!

Please “Like” and share your comments. Additional training resources are located here.

FREE Digital Course PreviewsChange Management  PRIDE System of Customer Service  Interviewing Skills  Performance Management  ROAR Model of Process Improvement  Superior Sales Strategies  Time Management


James E. McClain is the author of Successful Career Development: A Game Plan, the book upon which some of our training programs are based. He has over 30 years' experience as a corporate HR executive, small business owner with ongoing experience in career development and as a college instructor. His educational background includes a B.S. and Masters degrees Education and Certification in Financial Planning. Our promise is that "you can pay more for training but you can not buy better training." The mission is to deliver the most effective and cost effective training and development programs.

Tagged with: ,
Posted in Business Process Improvement, Meetings

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 135 other followers

%d bloggers like this: