Monthly Archives: June 2015

GET RICH … 12 helpful online courses

Antonia Farzan, in her article for the Business Insider, 12 online courses to take if you want to get rich, that books are not the only option. You have choices, including the chance to take online courses from some of

Tagged with:
Posted in Professional Skills

9 Tactics … to win any argument!

Drake Baer wrote an article for the Business Insider entitled, Science says these 9 tactics will help you win any argument. Drake found that the research was science-oriented with tactics that will help you win any argument. Based on his

Tagged with:
Posted in Communication Skills, Professional Skills

Questioning Techniques, YES … but you want answers!

Interactive listeners ask questions gain information from the speaker and to ensure that they understand the speaker’s point and context. Most team leaders can communicate well with most team members. But occasionally, there will be some difficulty. Team leaders must

Tagged with:
Posted in Communication Skills, Professional Skills

do this to customers … Thank Them!

“It’s better to say ‘thank you’ and not mean it, than to mean it and not say anything at all.” – Bill Brooks Thank your customers for their business and their trust in you and your organization to ensure the

Tagged with:
Posted in Customer Service

Phrasing Interview Questions … or other kinds!

The phrasing of a question depends largely on what you want the question to do. Some questions are not designed to elicit information. They are designed to establish rapport or improve morale. For example, “How are you doing, Ken” may

Tagged with: ,
Posted in Hiring, Professional Skills

Dominant Personalities … of team members!

The term “fearless dominance” arose from the Psychopathic Personality Inventory (PPI), a personality test for traits associated with psychopathy in adults. The PPI was developed by psychologists Scott Lilienfeld and Brian Andrews to comprehensively index the personality traits of anti-social

Tagged with: ,
Posted in Business Process Improvement, Professional Skills, Team Building

Questions and Communication

Communication skills are very difficult to master. This is not because you lack a sufficient vocabulary, legitimate reason for asking the question or the appropriateness thereof. The difficulty is caused by the changes that occur with you, your audience and

Tagged with:
Posted in Communication Skills, Professional Skills

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 136 other followers