Monthly Archives: April 2015

How to Delegate Work Tasks

On March 16, 2015, I posted an article entitled, “don’t do it yourself … DELEGATE!” In that post, I covered a few of the basic principles and practices in effective delegation. It goes without saying that the benefit to everyone

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Posted in Professional Skills, Time Management

Customer Service … transaction or relationship?

Customers do not think of themselves as “customers.” They see themselves as people who need your help. The customer is a person seeking empathy, someone who sees their problems and issues as they see them. Every customer or client is

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Posted in Customer Service, Selling Skills

everyone speaks … Body Language!

It has been said that since we have one mouth and two eyes, we should use them in the same proportion. This observation is particularly appropriate when we discuss listening. The eyes become an effective listening tool in interpreting body

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Posted in Communication Skills, Professional Skills

Miscommunication … this is a real issue!

Communication (from Latin commūnicāre, meaning “to share”) is the phenomenon of conveying information and meaning through non-verbal, verbal, or written media. Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be

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Posted in Communication Skills

Change … maintain a PMA!

Your attitude as a manager or supervisor will be a major factor in determining what the climate is within your work group. Your Positive Mental Attitude is one of the few things that are totally under your control. Be upbeat,

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Posted in Change Management, Professional Skills

Normalization … the 3rd phase of change!

The third phase of change is Normalization. In the event that you have not read previous posts, please review the Unfamiliar and Alignment phases of change. Adapting to change means determining how we can use present skills and learn the

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Posted in Change Management, Professional Skills

Dumb Ways to Quit .. your job, that is!

Fortune Magazine writer, Anne Fisher published an article entitles, 19 really dumb ways to quit a job. Have we given up on giving at least two weeks notice, finessing an exit interview, and tactfully networking your way out the door.

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Posted in Career Development, Communication Skills, Professional Skills

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